Please always arrive 15 minutes before your booking so you can get started on time, we may not have the flexibility to shift your booking. Please call us as soon as possible if you think you might be late for your booking time. If you are late, we may not have availability to offer the whole duration of your booking. If we cannot reach you for 15min from your booking time, we will consider it as a no-show.
Please note on public holidays when our spa is open bookings will incur a 10% surcharge, This also applies to gift vouchers and membership discounted rates for bookings made on these days.
Telephone or email for all appointments, we welcome walk in customer, we do not take tentative bookings.
All appointments are confirmed prior to the scheduled visit. It is therefore advisable to provide us with your most accessible telephone number or e-mail address.
You can request an appointment via our website or google search。
Once you have made your booking with us you should receive an SMS & EMAIL reminder a few days before your booking is due. Pease supply us with the best mobile phone number to send your reminder to. If you do not receive your SMS reminder or there is an error in the booking time or date please call us ASAP to correct the problem.
For your comfort we encourage you to wear comfortable leisure wear to your appointment. We provide you with a disposable underwear for body treatments.
Your comfort is of paramount importance to us. Our professional staff will discreetly drape you to respect your privacy and modesty.
We have female, male and accessible shower facilities.
Healing Arts spa has specialist trained pre-natal therapists who can be allocated to your booking either in a single session or package.
Yes! For our remedial customers can claim their rebates upfront using our HICAPS system. All you will pay is the gap as per your health plan. Please mention you would like to use your health fund at the time of booking as the correct therapist needs to be allocated to your booking. We do not have HICAPS available staff working on the weekends currently and occasionally we will need to issue a manual receipt if HICAPS is having some problem processing the transaction.
Unfortunately the answer for this is no. HICAPS is for the use of single session treatments with specialist therapists for Remedial massage. These treatments will include a health consultation and remedial advice if you have any injuries. Your Remedial therapist can also do Acupressure massage or deep tissue massage that they are trained in and allow you to claim your treatment if it is booked as a remedial massage, but not towards package treatments which are generally performed by other staff. Our packages are great value and have large discounts built in, please save your HICAPS rebates for single session treatments.
We ask that you let us know in advance if you have any allergies to products, nuts and oils.
We do require a minimum of 48 hour’s notice to reschedule. And also you can reschedule the booking online by yourself.
We understand that things happen in life and plans change. However, if you need to cancel your booking, we do require 48 hours’ advance notice. Please call us and we will do our utmost to accommodate your request, but please understand it’s not always possible.
The minimum legal age for massages and facials in Australia is over 16 years old. The good news is if you are aged between 8 – 16 years old, you will be able to experience an Healing Arts spa treatment with an adult present.
Professional care for your hair
We love your hair
We are well equipped with years of hair know-how, and ready to create your best look with natural products.
Only natural products
Hair is our passion, and our passion shows on every client that walks out of our doors full of confidence.
Professional stylists
If you have a look you want but don’t know how to achieve, we can work together to form a plan for your hair.